• This course will prepare you to:
    • Run an SAP Hybris Cloud for Customer implementation project using SAP best practices
    • Create an organization structure enabling customers to use the solution to meet the needs of the business
    • Migrate data into the application and troubleshoot migration issues
    • Translate customer business needs to best practice business scenarios in SAP Hybris Cloud for Customer
    • Set up and configure the solution to manage business processes including sales, marketing, service and social
    • Describe the integration scenarios available with SAP Hybris Cloud for Customer
    • Use the administrative tool set to effectively manage the needs of the business
    • Adapt and extend the solution to meet customer-specific needs
    • Configure and use the mobile features of SAP Hybris Cloud for Customer
    • Demonstrate the reporting capabilities of the system


  • Application Consultant
  • Business Process Architect
  • Project Stakeholder
  • Business User
  • System Administrator



  • CRM/SD domain knowledge


  • SAP Hybris Cloud for Customer functional experience

Course based on software release

  • SAP Hybris Cloud for Customer 1702


  • Introduction to SAP Hybris Cloud for Customer
    • Articulating the Functional Capabilities of SAP Hybris Cloud for Customer
  • Starting the Project
    • Listing the Phases of the SAP Launch Implementation Methodology and Preparing for the Implementation Project
    • Describing Fine Tuning
    • Describing Q-Gates
  • Account and Contact Management
    • Understanding the Basic Functions of Account and Contact Management
  • Products and Price Lists
    • Understanding Products and Price List Concepts in SAP Hybris Sales Cloud
  • Organizational Structure
    • Explaining the Role of an Organizational Structure in the Solution
  • Territory Management
    • Defining Complex Territory Hierarchy Structures
  • User and Role Management
    • Maintaining Employees and Explain What a Business User Is
  • Data Migration
    • Guiding Your Customer on Which Data Should Be Migrated
  • Integration
    • Describing Integration Scenarios with SAP CRM and SAP ERP
    • Describing Integration with Microsoft Outlook
    • Describing the Benefits of Integration with Social Media
  • Notifications, Workflow, and Approvals
    • Setting Up an Approval Process for Opportunities
  • Personalization and Extensibility
    • Describing How to Use Personalization and Adaptation
  • Analytics Framework
    • Exploring the Standard Reports and Create or Modify Views for Those Reports
  • Mobile
    • Describing the Different Mobile Access Options
  • Solution Walkthrough and Test Plans
    • Preparing an SAP Hybris Cloud for Customer Environment for Solution Walkthrough
  • Preparing for Go-Live
    • Describing the Necessary Go-Live Activities