Solution:SAP Hybris Cloud for Customer
Level:Details, Configuration & Transaction
Languages:English
Goals
- This e-learning course will prepare you to:
- Translate customer business needs to best practice business scenarios in SAP Hybris Service Cloud
- Set up and configure the solution to manage SAP Hybris Service Cloud business processes
- Describe the integration scenarios available with SAP Hybris Service Cloud
- Demonstrate SAP Hybris Service Cloud reporting capabilities
- Describe integration scenarios of SAP Hybris Service Cloud with SAP Hybris Commerce Cloud
- Explain the different communication channels that are supported in SAP Hybris Service Cloud
- Explain and set up Service Levels, Categories and Work Distributions
- Understand knowledge base functionality in Service Tickets
- Explain and set up Registered Products and Installed Bases
- Explain and set up Warranty Management and maintenance plan in Tickets
- Explain and maintain the role of Resource Scheduler & Time Recording in Tickets
- Understand Service Contracts in SAP Hybris Service Cloud
- Configure and Explain Visit planning in tickets
- Explain Response templates and its determination in Tickets
- Explain SAP Hybris Cloud for Customer Work Ticket integration with ERP
Audience
- Application Consultant
- Business Analyst
- Business Process Architect
- Business Process Owner / Team Lead / Power User
- Enterprise Architect
- Industry Specialist
- Program / Project Manager
- Solution Architect
- System Administrator
- Trainer
- User
Prerequisites
Essential
- CRM/Service domain knowledge
- C4C10course orC4C10Ecourse or equivalent knowledge
Recommended
- SAP Hybris Cloud for Customer functional experience
Course based on software release
- SAP Hybris Cloud for Customer 1702
Content
- Introduction to SAP Hybris Service Cloud
- Communication Channels
- Service Levels, Categories and Work Distribution
- Knowledge Base
- Registered Products & Installed Base
- Warranty Management
- Maintenance Plan
- Resource Scheduling and Time Recording
- Contracts
- Visit Scheduler
- Templates and Reporting
- Case Management
- ERP Integration
- SAP Hybris Service Cloud – SAP Hybris Commerce Cloud Integration
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