Course announcements

  • In this course C4H010e, you’ll learn about one of the four core processes in the Intelligent Enterprise Suite (IES) – the Lead-to-Cash process. After completing this course C4H010e, you’ll understand SAP C/4HANA and S/4HANA’s capabilities when it comes to creating a seamless Lead-to-Cash journey, as well as how their integrated cloud offerings empower employees to deliver easy and delightful customer experiences.

Goals

  • This course will prepare you to: understand how the Lead-to-Cash process works with SAP C/4HANA and SAP S/4HANA, as part of the Intelligent Enterprise Suite. The course will include demos along the seamless Lead-to-Cash journey

Audience

  • Executive
  • Program/Project Manager
  • Solution Architect
  • User

Prerequisites

Essential

  • None

Recommended

  • openSAP Course: Reimagine Customer Experience with SAP C/4HANA (C4H1)

Course based on software release

  • SAP C/4HANA suite 1811
  • SAP C/4HANA suite 1902
  • SAP C/4HANA suite 1905

Content

  • SAP C/4HANA and the Enterprise Suite
  • Positioning within the Intelligent Enterprise Suite
  • SAP C/4HANA Foundations’ benefits and the main components
  • SAP Commerce Cloud
  • Positioning within the Intelligent Enterprise Suite
  • Accelerators and Content Management
  • SAP Marketing Cloud
  • Positioning within the Intelligent Enterprise Suite
  • Main Components and integrations
  • SAP Customer Data Cloud
  • Introduction SAP Customer Data Cloud
  • Overviews of SAP Customer Identity, SAP Customer Consent, SAP Customer Profile
  • SAP Sales Cloud
  • SAP Sales Cloud Introduction
  • Overviews of CPQ, Introduction to Commissions, SAP Intelligent Sales Execution, and SAP Producer Pro
  • SAP Service Cloud
  • Overview of SAP Service Cloud and Field Service Management
  • The Lead to Cash Process
  • Lead-to-Cash overview and the various steps within the process.