C_C4C14_1602 – SAP Certified Application Associate – SAP Hybris Cloud for Service | SAP Certification Exam Prep
- Solution: Cloud
- Level: Associate
- Exam: 80 questions
- Delivery Methods:Exam Preparation (PDF Format)
- The “SAP Certified Application Associate – SAP Hybris Cloud for Service certification exam verifies that the candidate possesses fundamental knowledge and proven skills in SAP Hybris Cloud for Service project implementation. This certificate proves that the candidate has the core understanding required of an application consultant and is able to apply the associated prerequisite skills practically under the supervision of an expert consultant in a project environment.
Please see below the list of topics that may be covered within this certification and the courses that cover them. Its accuracy does not constitute a legitimate claim; SAP reserves the right to update the exam content (topics, items, weighting) at any time.
Integration 8% – 12%
Describe the SAP pre-packaged integration scenarios and optimal project management practices related to system integration.
User Management 8% – 12%
Perform tasks associated with the maintenance of employees, business roles and users, as well as set up data restrictions.
SAP JAM as a Knowledge Base < 8%
Knowledge Base in Cloud for Service
Registered Products < 8%
Explain Registered Products & their usage in Service Tickets
Installed Base < 8%
Explain Installed Base & its usage in Service Tickets
Notification Process < 8%
Set up notification process and configure conditions and actions for workflows.
Warranty Management < 8%
Explain Warranty Management & its usage in Service Tickets
Maintenance Plan < 8%
Explain Maintenance Plan & its usage in Service Tickets
Resource Scheduler < 8%
Explain Resource Scheduler and Time Recording in Service Tickets
Service Levels, Service Categories & Work Distribution < 8%
Setup Service Levels, Categories and define Work Distribution rules for Service Process.
Email Channels < 8%
Communication channels for Service Tickets
Service Business Processes < 8%
Identify the different Service Processes and their capabilities
Reporting < 8%
Leverage MS Excel with SAP Hybris Cloud for Customer reports, and identify different components of custom reports and interactive dashboards.
Personalization and Extensibility < 8%
Identify how to use personalization and extensibility, including mashups and custom business objects.
Data Migration < 8%
Use data migration templates, troubleshoot data migration issues and understand mass data maintenance.
Fine Tuning < 8%
Identify fine-tuning timeline and dependencies in the context of the overall project plan, and the ways to tailor the solution by checking and adjusting the predefined settings to meet the customer’s business requirements.
Implementation Basics < 8%
Identify standard implementation methodologies used by SAP for SAP Hybris Cloud for Customer implementations.
Contracts & Case Management < 8%
Explain Contracts & Case Management in Service Tickets
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