• Explain the internal data processing of the CRM Middleware
  • Set up and monitor the connection between SAP CRM and SAP ERP
  • Monitor the flow of data within the CRM Middleware


  • Customers, consultants, administrators and project team members who are responsible for setting up, configuring and monitoring the CRM Middleware



  • SAPCRM(Ãœberblick SAP Customer Relationship Management)


  • CR100(CRM Grundlagen Customizing)
  • Grundwissen über SAP Technologie (SAP Netweaver)

Course based on software release

  • SAP CRM 7.0 EHP3
  • SAP ERP Central Component 6.0 EHP7


  • Introduction to the CRM architecture and CRM Middleware
  • Connecting an SAP back-end system to an SAP CRM system: – CRM Middleware / Administration Console – Messaging BDoc – Initial load / delta load / request load – Data flow, configuration and monitoring
  • Connecting an external system using the XIF adapter
  • Business Warehouse adapter