• Understand and use the Monitoring and Alerting infrastructure (MAI) in SAP Solution Manager
  • Use The SAP Solution Manager Administration work center for regular administration tasks
  • Perform a cross-component root cause analysis with the E2E Diagnostics tools in SAP Solution Manager for performance and functional problems
  • Perform component-specific root cause analysis for ABAP and non-ABAP based systems
  • Use the CA Introscope for operation system and JAVA memory problems
  • Define and use Guided Procedures for documenting administration tasks and solutions of known issues in IT landscapes
  • Use EarlyWatch Alerts and Dashboards for analytics


  • System Administrators
  • Solution Architects
  • Application Management Team, especially team responsible to establish problem analysis and resolution
  • Service Consultants
  • Support Consultants
  • Technical Consultants



  • Knowledge about SAP AS architecture
  • Basic knowledge of SAP Solution Manager * Recommended
  • E2E040Digital transformation with SAP Solution
  • SM100SAP Solution Manager Configuration

Course based on software release

  • SAP Solution Manager 7.2 SP05


  • Application Operations-Process overview
  • Monitoring and Alerting Infrastructure (MAI) in SAP Solution Manager for proactive problem detection
  • Notification Management
  • Work Modes and IT Calendar
  • Service Availability Management
  • End-to-End Change Diagnostics
  • End-to-End Workload Analysis
  • End-to-End Trace Analysis
  • End-to-End Exception Analysis and Exception Management
  • CA Introscope for component-specific diagnostics
  • Java Memory Analysis
  • Using the Guided Procedures Browser
  • Creation of customer own Guided Procedures
  • EarlyWatch Alerts for long-term performance analysis
  • Application specific Dashboards
  • Customer specific Dashboards with the Dashboard Builder
  • Extractor Framework and Housekeeping in SAP Solution Manager


  • Course material is only available in English language
  • The course does not introduce SAP Solution Manager fundamentals
  • The course does not introduce the installation and setup process of SAP Solution Manager and Monitoring and Alerting infrastructure