Goals

  • Learn the new functionality of the Web Channel Experience Management 1.0 and update your knowledge on:
    • Architecture & Technology
    • Product Catalog
    • E-Commerce for CRM
    • E-Marketing for CRM
    • E-Service
    • E-Commerce for SAP ERP

Audience

  • Solution Consultant

Prerequisites

Essential

  • * The SAP Web Channel Experience Management 1.0 Learning Map is designed for qualified project participants. You require:
  • Basic Knowledge of SAP CRM Business Processes
  • More than 12 months project experience
  • Upcoming participation in an SAP Web Channel Experience Management 1.0 project

Content

  • Overview
  • Architecture & Technology
  • Product Catalog
  • E-Commerce for CRM
  • E-Marketing for CRM
  • My Account
  • E-Service
  • E-Commerce for SAP ERP