C_C4H56I_34 – SAP Service Cloud Version 2 Certification dumps

  • Level: Associate
  • Exam: 80 questions
  • Delivery Methods:SAP Certification for Exam Preparation (PDF Format)

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C_C4H56I_34 – SAP Service Cloud Version 2 Certification dumps

Exam Details:

  • Level: Associate
  • Exam: 80 questions
  • Delivery Methods:SAP Certification for Exam Preparation (PDF Format)


C_C4H56I_34 – SAP Service Cloud Version 2 Certification dumps  validates that you possess the SAP Service Cloud Version 2 fundamentals and core knowledge required of the consultant profile. This certification proves that you have an overall understanding and in‐depth skills to participate as a member of project team with a focus on setting up , implementing and using SAP Service Cloud Version 2 in a mentored role.

Topic Areas included in C_C4H56I_34 – SAP Service Cloud Version 2 Certification dumps
Please see below the list of topics that may be covered within this certification and the courses that cover them. Its accuracy does not constitute a legitimate claim; SAP reserves the right to update the exam content (topics, items, weighting) at any time.


Master Data 11% – 20%

Set up master data regarding Account, Contact, Product, Organization and employees

  • C4H56I (learning.sap.com)


Cases 11% – 20%

Configuration Document Types, Party Role, Status Schema and Business Flows

  • C4H56I (learning.sap.com)


Communication Channels 11% – 20%

Configuration the Agent Desktop for CTI and Interaction Center Processes. Configuration of the communication channel E-Mail to manage E-Mail Inbound scenarios including configuration Response Templates for Outbound scenarios

  • C4H56I (learning.sap.com)


Personalization and Extensibility 11% – 20%

Manage the Personalization, Extension fields, Validations and Determinations

  • C4H56I (learning.sap.com)


Service Elements 11% – 20%

Configuration SLA, Categories and Case Routing

  • C4H56I (learning.sap.com)


Basic Setup <= 10%

Enable the system through Activation of Services to be able to make the system SSC V2.0 ready for implementation

  • C4H56I (learning.sap.com)


User Management <= 10%

Manage the creation of User and business roles including authorization

  • C4H56I (learning.sap.com)


Service Objects <= 10%

Set up the service objects Registered Products, Installed Base and Warranty

  • C4H56I (learning.sap.com)

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C_C4H56I_34 - SAP Service Cloud
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C_C4H56I_34 - SAP Service Cloud Version 2 Certification dumps

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